Get in Touch

    Our Location

    Off Kasarani Mwiki Road, Behind Korean Church

    CONTACT DETAILS

    • +254 727 600 934
    • info@epictechltd.com
    • Nairobi, Kenya

    BUSINESS HOURS

    Monday – Friday

    Saturday

    Sunday & Public Holidays

    8:00 AM – 5:30 PM

    9:00 AM – 1:00PM

    Closed

    Emergency technical support available 24/7 via WhatsApp

    f.a.q.

    Quick answers to the questions we hear most often. Cant find what you’re looking for? Contact us directly.

    What areas do you serve across Kenya?

    We are headquartered in Nairobi and serve clients across all 47 counties of Kenya. Our mobile service team regularly deploy to Mombasa, Kisumu, Nakuru, Eldoret and other major centers. We also serve clients across East Africa including Uganda, Tanzania, Rwanda and Ethiopia.

    How long does an equipment repair typically take?

    Standard repair turnaround is 3-5 business days. We offer a same-day express service for crucial repairs (subject to parts availability). After assessment, we provide a detailed timeline and cost estimate before proceeding with any work.

    Do you provide calibration certificates?

    Yes. All calibration services include a formal calibration certificate documenting the instrument’s performance, the standards used and traceability to national/international measurement standards. These certificates are accepted by Kenya’s regulatory authorities.

    What UAV services do you require permits for?

    All commercial UAV operations in Kenya require KCAA (Kenya Civil Aviation Authority) approval. Our tram handles all permit applications and regulatory compliance o behalf of our clients, including flight notifications, area approvals and pilot licensing.

    Can I hire equipment without a trained operator?

    Yes, for most standard surveying equipment. However, for drone rentals and advanced instruments, we require either proof of competency or enrollment in our training program. We also offer operated hire where one of our technicians accompanies the equipment.

    Do you offer financing on equipment purchases?

    Yes. We offer flexible payment plans and our hire-to-own arrangement for qualifying clients. Government institutions, established comapnies and NGOs may qualify for invoice-based credit terms. Contact our sales team to discuss options for your organization.